At pohon4, we treat your personal data with the same care and discretion we would want applied to our own. This policy explains exactly what we collect, why we collect it, how we use it, and what rights you hold over your information.
This Privacy Policy ("Policy") describes how pohon4 ("we", "us", "our") collects and processes personal data when you visit https://pohon4.cam or create and use a pohon4 Account. This Policy forms part of our Terms & Conditions and should be read alongside that document. By registering an Account or otherwise using the pohon4 platform, you acknowledge that you have read and understood this Policy.
pohon4 is committed to protecting the privacy and security of every player who uses our platform. We recognise that trust is the foundation of any long-term relationship between an online gaming operator and its players, and we take our data-protection obligations seriously.
This Policy sets out a transparent account of the personal data pohon4 collects from players based primarily in Indonesia, explains the purposes for which that data is processed, identifies the parties with whom it may be shared, and describes the technical and organisational measures we employ to keep it safe. We are equally committed to honouring the data-subject rights available to you under applicable privacy frameworks and will respond to any legitimate request promptly and without undue formality.
If you have any questions about how pohon4 handles your personal data at any point, please contact us at the details provided in Section 15 of this Policy.
pohon4 collects the following categories of Personal Data, depending on how you interact with the Platform:
| Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, KTP or passport number | Registration & KYC verification |
| Contact Data | Email address, telephone number, city/province of residence | Registration & account updates |
| Financial Data | Bank account name, account number (masked), e-wallet identifiers (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal history | Payment processing |
| KYC Documents | Scanned copy of KTP or passport, bank statement, selfie with ID (where required) | Identity verification |
| Technical Data | IP address, browser type and version, device type and OS, session duration, pages visited | Automatically, on every visit |
| Behavioural Data | Game history, wagering patterns, login frequency, bonus usage | Automatically, during play sessions |
| Communications Data | Support chat transcripts, email correspondence, feedback submissions | When you contact support |
| Marketing Preferences | Opt-in/opt-out status for promotional emails and SMS | At registration or via account settings |
pohon4 does not collect or store full payment card numbers. Card transactions, where supported, are processed exclusively through PCI-DSS compliant third-party payment processors, and only tokenised references are retained by pohon4.
The majority of Personal Data pohon4 holds is provided directly by you during registration, KYC submission, deposit and withdrawal requests, customer support interactions, and when you update your account profile or marketing preferences.
When you visit or use the Platform, certain Technical Data and Behavioural Data is collected automatically via server logs, cookies, and similar tracking technologies. This data is used primarily for platform security, fraud detection, performance optimisation, and responsible-gaming monitoring. Please refer to Section 10 for our full Cookie Policy.
pohon4 may receive Personal Data about you from the following third-party sources:
pohon4 processes your Personal Data for the following purposes:
pohon4 processes your Personal Data on one or more of the following legal bases:
pohon4 does not sell, rent, or trade your Personal Data to any third party for their own marketing purposes. We share your data only with the following categories of recipients, and only to the extent necessary for the stated purpose:
All third-party Processors engaged by pohon4 are required to process Personal Data only on pohon4's documented instructions and to implement appropriate technical and organisational security measures. pohon4 conducts due diligence on all Processors before engagement and reviews those arrangements periodically.
In the event of a merger, acquisition, asset sale, or corporate restructuring involving pohon4, your Personal Data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to this Policy resulting from it.
pohon4 retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and Identity Data | Duration of account + 5 years after closure | AML compliance & dispute resolution |
| KYC Documents | 5 years after account closure | Regulatory obligation |
| Financial Transaction Records | 5 years from transaction date | Financial crime prevention |
| Communications Data | 2 years from last interaction | Customer service & dispute resolution |
| Technical & Behavioural Data | 13 months from collection | Platform security & analytics |
| Marketing Preference Records | Duration of account + 1 year | Evidence of consent / opt-out |
Once the applicable retention period expires, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be linked to an identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and platform-improvement purposes.
pohon4 implements a layered set of technical and organisational security measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
No security system is impenetrable. You also have an important role to play: use a strong, unique password for your pohon4 Account, enable any available two-factor authentication, and never share your login credentials with another person. If you suspect your Account has been compromised, contact our support team immediately.
Cookies are small text files placed on your device when you visit a website. pohon4 uses cookies and similar technologies (such as web beacons and local storage) to operate and improve the Platform, keep you securely logged in, and understand how players interact with our services.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Required for the Platform to function — session management, login state, security tokens | Session |
| Functional | Remembering your language preference, display settings, and last-played games | Up to 12 months |
| Analytics | Understanding page performance, feature usage, and navigation flows using aggregated, anonymised data | Up to 13 months |
| Security & Fraud | Detecting bots, identifying suspicious login patterns, and preventing account takeover | Up to 24 months |
You may configure your browser to refuse all or certain cookies, or to notify you when cookies are being set. Please note that disabling Essential cookies will impair the functionality of the Platform and may prevent you from logging in or completing transactions. Instructions for managing cookies in common browsers are available in your browser's help documentation.
You have the following rights in relation to your Personal Data held by pohon4. To exercise any of these rights, please contact us using the details in Section 15. We will respond to all verified requests within 30 calendar days.
Request a copy of the Personal Data pohon4 holds about you, along with information about how it is processed.
Request correction of any inaccurate or incomplete Personal Data we hold about you.
Request deletion of your Personal Data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
Request that we restrict the processing of your data in certain circumstances, such as while a disputed accuracy claim is being resolved.
Receive a copy of the Personal Data you provided to us in a structured, machine-readable format, where technically feasible.
Object to processing based on legitimate interests, including direct marketing. Marketing opt-outs take effect immediately.
Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
If you believe pohon4 has mishandled your Personal Data, you have the right to raise a formal complaint with pohon4's Data Protection contact (see Section 15).
The pohon4 Platform is strictly restricted to individuals who are 21 years of age or older. pohon4 does not knowingly collect Personal Data from anyone under the age of 21. If we become aware that a player is under 21, their Account will be immediately suspended, all balances will be reviewed, and any Personal Data collected will be securely deleted in accordance with our retention policy.
If you are a parent or guardian and believe that a minor has registered an Account with pohon4, please contact our support team immediately so we can investigate and take appropriate action.
pohon4 is an adults-only platform. Age verification is conducted as part of the KYC process. Any Account found to belong to a person under 21 will be closed and its data erased in line with this Policy.
pohon4 primarily processes and stores Personal Data on servers located within or serving the Asia-Pacific region. However, some of our third-party Processors — including cloud infrastructure providers and game content studios — may be based in, or process data in, countries outside Indonesia.
Where Personal Data is transferred internationally, pohon4 ensures that appropriate safeguards are in place, such as contractual data-protection clauses that impose obligations on the recipient equivalent to those applied by pohon4 under this Policy. By using the Platform, you acknowledge that your Personal Data may be transferred internationally under these safeguards.
pohon4 reserves the right to update or revise this Privacy Policy at any time. When we make material changes, we will notify registered players via email and/or a prominent notice on the Platform at least seven (7) days before the changes take effect. The updated Policy will always display its effective date at the top of the page.
We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you disagree with any changes, you should stop using the Platform and may request Account closure in accordance with our Terms & Conditions.
If you wish to exercise any of your data-subject rights, have a question about this Policy, or wish to raise a privacy-related complaint, please contact the pohon4 Data Protection team. We aim to acknowledge all privacy enquiries within 48 hours and to resolve them fully within 30 calendar days.
Email (plain text — not a link): [email protected]
Subject line recommended: "Privacy Enquiry — [Your Registered Name]"
Response time: within 48 hours for acknowledgement; full resolution within 30 calendar days.
Support availability: 24/7, with Indonesian-speaking agents across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9).
Please include your registered Account email address and a clear description of your request or complaint so we can locate your records and respond efficiently. We may need to verify your identity before processing certain requests in order to protect your data from unauthorised access.
Six core principles guide every data-handling decision we make at pohon4.
Every byte of data exchanged between your device and pohon4 is protected by 256-bit SSL/TLS encryption — the same standard used by global financial institutions — so your personal and financial information stays private in transit.
We collect only the Personal Data that is genuinely necessary to deliver our services, verify your identity, and meet our legal obligations. We do not collect data speculatively or sell it to advertisers.
Access to player Personal Data within pohon4 is governed by role-based permissions. Only staff with a clear operational need can view sensitive information, and all access is logged and audited.
We never retain your data longer than necessary. Clear retention schedules are maintained for every data category, and data is securely deleted or anonymised as soon as the retention period expires.
Marketing communications are sent only to players who have explicitly opted in. You can withdraw consent at any time through your Account settings, and your opt-out will take effect immediately.
Every third-party service provider that handles your data on our behalf — from payment processors like BCA, BRI, and GoPay to KYC vendors — is subject to a formal data-processing agreement and regular compliance review.
Our support team is available around the clock to answer any privacy-related question in plain language. You can also review our full Terms & Conditions, explore our Responsible Gaming commitments, or check the FAQ for quick answers.